The ordering process for paid services in our online store allows you to check your order before you proceed with your purchase: please check the details of the order before you proceed to payment. By placing an order, you agree to pay the stipulated fees for the relevant paid service. Upon receipt of the goods, please check carefully the components of the order.
Credit card billing system does not disclose your card information for storing or to the third parties. System uses secure payment service providers to make sure that your payments are secure: it provides a secure HTTPS connection and two-factor authentication by 3D (please note that on our website you can only pay with card that supports 3-D Secure protocol for processing online payments).
Orders' processing time varies depending on the number and type of products ordered: in stock items are shipped the same day if order is placed before 2PM EET. If you have questions regarding delivery time for your order, please contact us via email or any other way available. After shipping your order, we will send you an email with tracking information. Please note that sometimes the processing may take a little longer.
You may either pay for your order with credit card, PayPal or using the wire transfer. If you are willing to pay with credit card or PayPal, the final price may be different depending on the currency you pay with. Credit card processing in our online shop utilizes UAH as the main currency for the transactions. If you want to know the exact sum that will be withdrawn from your bank account, please refer to the UAH to your currency rate at your bank or an average VISA/MasterCard UAH exchange rate.
Please email us the payment confirmation (include "Order payment confirmation" in the email subject) after processing a wire transfer in order to let us ship your order faster.
We ship our products worldwide using Ukrainian post registered air mail and express shipping services, (e.g. FedEx, EMS etc.). If you would like to get an express shipping but you are having difficulties during checkout, please contact us before placing an order.
After shipping your order, we will email you a notification containing shipping information and a tracking number.
You will receive your order within 2-3 days within the US, within 2 weeks to Europe and within 3-4 weeks to the rest of the world. These terms may be different depending on the customs' and your local post offices' processing speed. Also, due to the unexpected circumstances we have no control over, shipping time may differ.
PLEASE NOTE: our orders leave the departure country within 3-5 days after shipped. If you need help finding your order's location, please feel free to contact us via email or by phone.
Unfortunately, we cannot guarantee that you will be able to track your order in your country, but in case you haven't received your order within 45 days after the shipping date, we may ship your order again or refund you (please refer to our Return policy and Warranty page).