We kindly appreciate your passion about quality bicycle products, because we do too!
We want each of our customers to enjoy his buying experience and to receive the best possible service quality, so we do our best to ensure that you will get what you expect from us.
However, if on some occasion you got disappointed about the quality of products received or service provided, this is what we can guarantee you:
Under the rules of VISA/MasterCard in case we provided a service or sold goods of poor quality, payment may be returned to the bank card from which payment was made. The refund is always checked by the our administration.
Hardlite keeps improving its existing products to ensure that they are without any defects or technical failures, but in case you noticed any issues that make it impossible or difficult to use our product, we will replace it within 1 year after purchasing date on the following occasions:
We guarantee that the products we ship to you are without any defects (that does not include special offers, when the customer is informed about the existing product defects) and can be used with equipment mentioned in the products' description.
All warranty claims are to be considered individually, so if you have any questions or claims that you would like to question us about, please email them to our customer support at: email@example.com.